FAQ

How do I find what I'm looking for?

In order to find a particular product type e.g. cosmetics, simply type in this word in the search engine box located on the top right hand side of each page. The search engine will bring up that particular product.

You can also browse through our range of products using the categories at the top of the page and refine your serach by using the filters located on the left which include sub category, brand, colour, price and product type.

Dispatch & Delivery

Once your order has been placed it will enter into a que and be processed within 2-4 working days(excludes weekends & bank holidays)

Once your order has been processed it will usualy be dispathced same day.
Our delivery partners DPD & An Post aim to deliver within 1-2 days from date of dispatch within Ireland.

Deliveries require a signature and cannot be left without one. Please keep this in mind with regard to your delivery address as selecting your home address while in work will result in a delay of your delivery.

We do not offer next day delivery.

Order Queries

If you have any Order, product or delivery queries please do not hesitate to contact us.

The faster we are made aware of an issue the faster we can resolve any problems.

Please use our Contact Form for a quick, simple and effective response.

You can also email help@sammccauley.com

OTC Medication

By purchasing OTC medication the customer is agreeing to terms and conditions set out in the product description and acknowledgement of this in the shopping basket as featured below;

You must be over 18 to purchase non-prescription medications online.

For verification purposes, please supply a valid contact phone number.

One of our registered pharmacists may need to contact you to confirm your purchase. They will ensure that you are aware of the appropriate use for the medicine, and that it is being sought for that purpose and, in so far as the registered pharmacist is aware, the product is not intended for abuse and/or misuse.

Please note that a record of every transaction is retained for a period of 2 years.

McCauley Health & Beauty Pharmacy have been authorised by the Pharmaceutical Society of Ireland (PSI) to sell non-prescription medication online. For further information please contact the PSI at -

PSI House,
Fenian Street,
Dublin 2.

Ph: 01 218 4000

Email: internetsupply@psi.ie

 

Please note we have implemented stock control over OTC items and have restricted the purchasable quantity to one per customer.

Price & Promotions

Prices advertised online may not reflect in-store prices and should be treated as online exclusive prices in this case. Also, each retail store is not obliged to match a price found online which is due to a pricing error, as per the terms above.

The price listed on the Website (the 'Price') for McCauley Health & Beauty Pharmacy products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong. 

The Contract of Sale is not confirmed until the products are ready for dispatch and a Dispatch email is sent, therefore, we reserve the right to cancel or refund an order due to a pricing error. No payment is taken by us until we physically charge your order through our system, which is done during order processing. Despite our efforts, a small number of the products in our catalogue may be mispriced. Rest assured, however, that we verify all prices as part of our dispatch procedures.  If a product's correct price is discovered to be lower than our stated price, we charge the lower amount and send you the product. 


Gift Cards

While we do sell gift cards Online we are currently not set up to take gift cards as payment Online, we apologise for this inconvenience but it is currently out of our control.

If you do wish to spend your gift card and there are no McCauley Health & Beauty Pharmacy in your locality please phone us on 053 9121011 and we can process an order over the phone for your convenience.

If you wish to check your gift card balance please contact us by email help@sammccauley.com